Privacy Policy

Last updated: July 16, 2026

This Privacy Policy describes how Troy King Ventures LLC, doing business as King Web Agency (“King Web Agency,” “Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit kingwebagency.com, submit a form, use our website chat widget, communicate with us by phone, email, or text message, or otherwise use our services.

By using the website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by law, we will request it separately at the point of collection.

1. Company Information

Troy King Ventures LLC is the legal business entity responsible for the website and the processing of personal information described in this Privacy Policy. King Web Agency is a registered trade name and DBA of Troy King Ventures LLC.

Mailing address: PO Box 1204, Hudson, WI 54016
Email: [email protected]
Website: https://kingwebagency.com/

2. Information We Collect

We may collect personal information that you voluntarily provide, information collected automatically when you use the website, and information received from service providers that help us operate our business.

Information You Provide

Personal information you provide may include your name, email address, telephone number, business name, mailing address, project details, messages, appointment information, payment or billing information, and any other information you choose to submit through a form, chat, email, telephone call, text message, or other communication.

Website Forms and Chat

If you submit a website form or communicate through our chat widget, we may collect the information entered in the form or conversation, including your name, email address, telephone number, message content, and chat history. We use this information to respond to your inquiry, provide support, prepare estimates or proposals, schedule appointments, and maintain records of our communications.

Phone and SMS Information

When you call, text, or provide your mobile telephone number, we may collect your telephone number, the date and time of the communication, message content, call or messaging status, and related records. Calls may be recorded where permitted by law and when appropriate notice is provided.

Usage Data and Device Information

We may automatically collect information such as your Internet Protocol address, browser type, browser version, device type, operating system, referring pages, pages visited, time spent on pages, approximate location derived from an IP address, unique device identifiers, and diagnostic or security information.

Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and measure marketing effectiveness. You may adjust cookie settings through your browser or through a cookie preference tool when one is available. Blocking certain cookies may affect website functionality.

3. How We Use Personal Information

We may use personal information to:

  • Operate, maintain, secure, and improve our website and services.
  • Respond to questions, contact requests, support needs, and project inquiries.
  • Prepare proposals, estimates, contracts, invoices, and other business communications.
  • Schedule appointments and provide reminders, updates, and service-related notices.
  • Communicate by email, telephone, chat, or SMS when permitted by law and consistent with your choices.
  • Process transactions and maintain business, tax, accounting, and customer records.
  • Analyze website usage, troubleshoot problems, prevent fraud, and protect our legal rights.
  • Send marketing communications when you have opted in or when otherwise permitted by law.
  • Comply with legal obligations and respond to lawful requests.

4. SMS and Mobile Messaging

If you voluntarily provide your mobile telephone number through our website, chat widget, contact form, appointment form, or another communication channel, you may consent to receive SMS text messages from King Web Agency. Messages may relate to your inquiry, appointment scheduling, estimates, project updates, customer support, account or service information, or other communications you requested.

Message frequency varies based on your interactions with us. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing goods or services.

You may opt out of SMS messages at any time by replying STOP. After you opt out, we may send one final message confirming your opt-out. For assistance, reply HELP or contact [email protected]. Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share mobile telephone numbers or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be shared with service providers that help us deliver messages, operate our customer relationship management system, provide customer support, prevent fraud, or comply with law. Those providers may use the information only to perform services on our behalf.

5. Marketing Communications

We may send promotional emails or text messages when you have expressly opted in or when permitted by applicable law. You may unsubscribe from marketing emails by using the unsubscribe link in the message. You may opt out of marketing texts by replying STOP.

Opting out of marketing communications does not prevent us from sending non-promotional messages concerning an active inquiry, contract, appointment, transaction, security issue, or service you requested.

6. How We Share Personal Information

We do not sell personal information. We may disclose personal information in the following limited circumstances:

  • With service providers that perform services on our behalf, including website hosting, analytics, customer relationship management, live chat, appointment scheduling, payment processing, email delivery, telephone, and SMS messaging services.
  • With professional advisers such as accountants, attorneys, insurers, or consultants when reasonably necessary.
  • In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
  • To comply with applicable law, legal process, court orders, or lawful requests from public authorities.
  • To protect the rights, property, safety, and security of King Web Agency, our customers, website users, or others.
  • With your direction or consent.

Our service providers may include platforms such as GoHighLevel and related communications providers. These providers process information under their own contractual and privacy obligations and are permitted to use it only as necessary to provide services to us.

7. Cookies and Analytics

We may use essential cookies to enable website functions and security. We may also use analytics or advertising technologies to understand website performance and improve our marketing. Where required by law, non-essential cookies will be used only after consent.

You can manage cookies through your browser settings. Some browsers or devices may also provide global privacy controls. Because there is not yet a uniform industry standard for all browser-based “Do Not Track” signals, our response may vary depending on the technology and law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

As general maximum periods, customer support correspondence and chat transcripts may be retained for up to 24 months after the matter is closed, and website analytics or server log information may be retained for up to 24 months after collection. Contract, billing, tax, and transaction records may be retained longer when required for legal, accounting, or legitimate business purposes.

When information is no longer needed, we may delete it, anonymize it, or retain it in secure backups until those backups are overwritten according  to our normal retention cycle.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information we hold about you. You may also have the right to object to or restrict certain processing or withdraw consent where processing is based on consent.

To submit a privacy request, email [email protected]. We may need to verify your identity before completing a request. We may deny or limit a request when permitted by law, including when information must be retained to comply with legal obligations, complete a transaction, protect security, or establish, exercise, or defend legal claims.

11. Transfers and Processing Locations

Personal information may be processed in the United States and in other locations where our service providers operate. Those locations may have different data protection laws than your jurisdiction. Where required, we use reasonable safeguards designed to protect transferred information.

12. Children’s Privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to websites or services operated by others. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post the revised policy on this page and update the “Last updated” date. Material changes may also be communicated by email or through a prominent website notice when appropriate.

15. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

King Web Agency
A DBA of Troy King Ventures LLC
PO Box 1204
Hudson, WI 54016
Email: [email protected]
Website: https://kingwebagency.com